World Host Destination
To improve city-wide customer service for its visitors Destination Bristol has set its sights on Bristol becoming a ‘WorldHost Recognised Destination’.
Achieving this status entails the Bristol WorldHost Destination project training 3,000 people in WorldHost’s 1 day ‘Principles of Customer Service’. The project is managed by BEST (Bristol Employment, Skills and Training) in partnership with Destination Bristol, N-Gaged Training, Weston College and People 1st. It was launched March 2015, and 9 months in has already attained 1,479 people have been trained, booked to train and pledged.
“Customer Service is an area which we know we can improve and WorldHost enables us to focus… we will encourage all customer facing teams to become involved and look forward to celebrating our success. We continually strive to offer the best experience to our visitors and WorldHost will help us to achieve that…”
John Hirst, Destination Chief Executive
For further details please contact:
Simon Arnold, Managing Director, N-Gaged Training and Recruitment Ltd, firstname.lastname@example.org