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Training Opportunities

BEST (Bristol Employment, Skills and Training) offers a range of training for the Tourism and Hospitality sector:

WorldHost ‘Principles of Customer Service’

As part of Bristol’s bid to become a ‘WorldHost Recognised Destination’ (link to About Us / WorldHost Destination) BEST offers a 1 day ‘Principles of Customer Service’.

Course content:

  • Why customer service is important
  • First impressions and making customers feel welcome
  • Remembering customers’ names
  • Communication skills
  • How to empathise with customers
  • The importance of listening
  • The value of tourism for your business and the wider tourism economy
  • How to ‘go the extra mile’

Cost: £75 per person

Delivery: The course is delivered by one of our licensed WorldHost trained facilitators. Open sessions within the city are available to individuals and small. Groups of 15 or more can receive in-house or off-site training (delivered with the added bonus of some bespoke content).

Testimonials:

“WorldHost injected a new energy into my team that has produced real change, and has particularly improved staff confidence levels. I coordinated a series of Bristol ACCOR Hotel in-house training. Myself and fellow GMs found them to be very successful, good team-building events and valuable in improving staff’s knowledge of the city’s offering to tourists. I would whole-heartedly recommend WorldHost to other Bristol businesses.”
Brigstow Hotel - Stephane Merle, General Manager.

2016 open training courses: All open courses are hosted at The Beeches Hotel, Broomhill Rd, Brislington, Bristol BS4 5RG.

Open sessions are available on Wednesdays:

  • Wed 20th July
  • Wed 14th September
  • Wed 28th September
  • Wed 12th October
  • Wed 26th October
  • Wed 9th November
  • Wed 23rd November
  • Wed 7th December

Customer Service for the Disabled Visitor

Designed for the tourism and hospitality sector, this ½ day course promotes understanding of the barriers encountered by Disabled People and provides an opportunity for candidates to design solutions which will ensure their workplace is an inclusive environment, delivering excellent customer service for Disabled People.

Course content:

  • increasing awareness and understanding of the barriers encountered by Disabled People and how they can be minimised
  • the importance of ensuring accessible environments and delivering excellent customer service within the sector
  • overview of key legislation and the business’s responsibilities
  • defining ‘good practice’ within your own organisation
  • exploring the adoption of good practice

Cost: £75 per person

Delivery: The course is delivered by a Fellow of the Chartered Institute of Personnel and Development with a background in Hospitality and Hospitality Business Management who has published national works on disability equality.

Open sessions within the city are available to individuals and small. Groups of 15 or more can receive in-house or off-site training. There is an element of tailoring within the sessions around attendees. There is a pre-session opportunity for individuals and organisations to highlight any particular issues they would like covered.

Open training courses: All open courses are hosted at The Beeches Hotel, Broomhill Rd, Brislington, Bristol BS4 5RG.  Please email for details.


Testimonials:

“The ‘Customer Service for the Disabled’ course was really interesting. I think the strength of the session was in getting participants to actively think about where our organisational weaknesses are and how we approach the idea of equal customer service to all, and what that idea is in the first place. Daniel had some interesting approaches to defining this and getting us to engage with both physical barriers and attitudinal barriers that already exist in our businesses.”
Arnolfini - Steve Fielding, Head of Visitor Services

“WOW, what enthusiasm Daniel has. You can clearly see that he is very passionate and knowledgeable about the subject matter. The hand outs are exactly what I would look for.”

Doubletree by Hilton Bristol City Centre – James Headford, HR Manager

NB: Micro-teaches are also available: 1 hour sessions delivering bespoke in-house training to frontline teams; covering key customer service principles for disabled visitors.

Cost: Price on request

Delivery: Flexible, but ideally delivered in-house to larger groups of staff

Personal Licences

For more information about available courses and dates, please email for details.

For further information about any of these courses, or with any bespoke requirements please contact:

Simon Arnold, Managing Director, N-Gaged Training and Recruitment Ltd, simon.arnold@n-gaged.co.uk

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