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In a partnership with N-Gaged Training and delivery partners, we are aiming to enhance Bristol’s visitor welcome by delivering customer service excellence training to 2,500 individuals city-wide working in tourism, hospitality, leisure and transport.

By training the target of 2,500 individuals, Bristol will become recognised as a World Host destination.

The Course

The WorldHost ‘Principles of Customer Service’ course takes place over one day and can be delivered as either an in-house course for groups of 15 + taking place in your own venue or by booking on to one of the open training days for individuals or smaller groups organised in Bristol during 2016:

  • Wed 14th September

  • Wed 28th September

  • Wed 12th October

  • Wed 26th October

  • Wed 9th November

  • Wed 23rd November

  • Wed 7th December

The cost of training is £75 per person.

If 50% or more of your customer facing staff complete the training, you can receive wider recognition as a designated WorldHost Recognised Business


Businesses involved so far include:

Aquila, Argos, Arnolfini, Arnos Vale, At-Bristol, Bailey Balloons, Beefeater (Whitbread), Berwick Lodge, Boots, Brigstow Hotel, Bristol 2015, Bristol Cathedral, Bristol City Community Trust, Bristol City Museum, Bristol Port Company, Bristol Zoo Gardens, Broadmead BID, Brook Lodge Camping and Caravanning, Churches Conservation Trust, Clifton Suspension Bridge, Colston Hall, Destination Bristol, Folly Farm, Future Inn Hotel Bristol, Glassboat, Holiday Inn City Centre, Holiday Inn Filton, Holland House Hotel, Hotter, Ibis City Centre, Ibis Templemeads, John Wesley’s New Rooms, Jump!, Federation of Small Businesses, Lido, Mall Cribbs Causeway (Guest Services), Marks and Spencer, Noah's Ark, Penny Brohn, Novotel, Royal West of England Academy, Santander, Specsavers, Spike Island, St George's, Tesco, The Bristol, Three Brothers Burgers, University of Bristol Botanic Gardens, Watershed, Wild Place.

… we found the training to exceed expectations. As a direct result … I have witnessed staff improving listening and communication skills and their understanding of our customers’ needs. Its achieved more than I had hoped for… The Mall at Cribbs Causeway

“…what fabulous feedback I had from the course last week. The staff were buzzing and still are!! In our everyday work little snippets keep coming out.” Berwick Lodge

 “WorldHost is hugely inspiring training and has contributed significantly in enabling us to deliver ongoing impeccable service.” Aquila

“…dynamic and interesting…challenging staff to think outside of the normal customer service expectations. The training was delivered in June but continues to have an impact…” Arnolfini

More information

Bristol WorldHost Destination is managed by Bristol Employment, Skills and Training (BEST), and was launched in March 2015 with the target to improve the city’s visitor welcome by training 2,500 individuals from key sectors; Tourism, Hospitality, Transport and Retail. Stakeholders are Destination Bristol and, N-Gaged Training

WorldHost is Canadian born customer service training operated in Britain by People 1st. Brought to the UK for London 2012 ‘Principles of Customer Service’ was delivered (along with Ambassador training) to their 70,000 Games Makers.

Found out more about Bristol WorldHost Destination: LinkedIn @BristolWH

Information and bookings

Nicola Padden Project Manager, Bristol WorldHost Destination.
0117 946 2202


BEST, Destination Bristol, 53 Queen Square, Bristol. BS1 4LH

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