Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 1,016 reviews

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Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
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Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Description

Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telephone
Fax +44 117 922 7619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,016 reviews

TripAdvisor Rating  3.0/5  1,515 reviews

Great location, standard room

TripAdvisor rating 3.0/5

neilwT7596CU TripAdvisor review

Small room but had everything that we needed. It would feel cramped for more than 1 night. Great location for anything in around Bristol city centre. Bed was comfortable and the free safe was appreciated. Water pressure on the shower was poor. Biggest complaint is on floor 5 of the car park, there is a sign stating £15 for parking overnight. I was charged £17. When I queried on checking in I was told that £17 was correct and the signs hadn't been updated. No apology or comment for the sign. Strange customer service. For a small amount I wasn't arguing on this. I noticed on return to my car, £17 was stated on some signs and £15 on others. This really needs rectifying.

As usual a pleasant stay.

Customer review rating 4.5/5

Helen N. Solo - Confirmed reviews ALL

All good and room upgrade was greatly appreciated - as was the late check out. Very helpful reception. The only thing which I find puzzling (and it was the same when I stayed a few days last month), the draught beer pumps always seem to be out of action - not just for one day for weekly 'cleaning' (one explanation). Strange for a bar1

Hi there, Helen! Your review made our day, thank you! We're thrilled to hear you enjoyed your stay and that the room upgrade and late check-out added to your comfort. It's always our pleasure to make your visit as pleasant as possible. I must admit, the mystery of the elusive draught beer has us scratching our heads too! It's certainly odd, and while we do pride ourselves on our extensive drinks menu, it seems the beer pumps have developed a bit of stage fright. We're looking into this to ensure that everything is in perfect pour for your next visit. We hope to see you next time you are in Bristol. Cheers, Mahesh, General Manager

Underwhelming

TripAdvisor rating 1.0/5

BigGordyMac TripAdvisor review

Car park is a disgrace. Rooms are pretty poor, the bathroom was poorly lit and not a lot of water pressure on the second floor.. Definitely not 4 stars as advertised. Convenient for the city centre but would advise you stay somewhere else.

Customer review rating 4.5/5

Matt L. Solo - Confirmed reviews ALL

Great stay. Very comfy well equipped room. Very friendly staff. Will stay again

Dear Matt. Thank you for taking the time to share your experience with us. We're over the moon to hear you found your room comfy and well-equipped – that's just what we want for you! Our team strives to make every guest's stay as cozy as your favorite pair of slippers. And speaking of friendly, our staff have been beaming since they heard your kind words; they're the real MVPs, aren't they? We're thrilled you're planning to come back – it's the best compliment we could get! We hope that you will return on a future occasion. Best regards, Mahesh, General Manager

Avoid… especially room 407!

TripAdvisor rating 1.0/5

Lardie Business - TripAdvisor review

Room vile. Chipped bathroom fittings and walls. More like a hall of residence. Was allocated room 407. Ensure you don’t travel with a cat as you certainly could not swing it in the room! Car parking ok. Pizza in bar pretty average. Would not return or recommend The room was booked for me by a client.

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Other web-users rate our hotel

  • 1,806 reviews 8.9/10 Location
  • 2,666 reviews 4.8/10 Room
  • 1,712 reviews 7.5/10 Service
  • 28 reviews 5.5/10 WiFi
  • 1,417 reviews 3.6/10 Comfort
  • 934 reviews 4.1/10 Cleanliness
  • 821 reviews 4.6/10 Amenities
  • 694 reviews 6.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.