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Visitor Services (TIC)

Find out more about the Tourist Information Centre


Marlena Profile

Marlena Wolf - Tourist Information Centre Manager

How long have you been with Destination Bristol and what do you do?

I have been working with Destination Bristol since April 2014 when I graduated with a Master’s degree in International Tourism Management at the University of the West of England. In December 2016 I was promoted to deputy manager. It became more challenging. That is why I like it so much. I also enjoy dealing with the tourists and locals who want to discover more about this incredible and independent city. I love my work because the ability to communicate with other people is one of the most valued skills we can possess as it opens up the door to the world.

Do you have a typical day?

Every day at work is different, it brings new interesting people and new, sometimes challenging enquiries that is great because we have a chance to expand our knowledge and it keeps us always busy.

 What's your top tip for businesses working with Destination Bristol?

 Effective communication and cooperation is crucial to meet all the targets and to make every business happy. We all need to work closely to create a strong brand and to build a unique destination image.

What is your top tip for visitors to Bristol?

Be adventurous! Perfect moments are lying around every corner of this wonderful city waiting to be grabbed :-)

Emailmarlena.wolf@destinationbristol.co.uk
Phone: 0333 321 0101


Claire Makin Profile

Claire Makin – Tourist Information Centre Assistant Manager

How long have you been with Destination Bristol and what do you do?

I started working for DB as Tourist Information Centre (TIC) Supervisor in March 2011 and I have been The Manager since August 2012. I manage day to day running of the TIC and a dedicated team of TIC staff to ensure all visitors to the TIC and Bristol are welcomed to the City and are provided with all the information and knowledge to make their visit the most enjoyable and varied as possible. I continually try to support and promote local artists, photographers and suppliers by selling their products in the TIC and help support the local economy by being an Access Point for Bristol Pound.

Do you have a typical day?

No day is the same, which is what I like about my job. I enjoy meeting new people every day and helping them choose from the vast number of attractions to visit and events to attend to ensure they enjoy their visit to Bristol and hopefully they will come back and tell their friends all to visit. I work 5 out of 7 days a week, including weekends and therefore my job is very varied. I complete administrative tasks, manage the TIC financial budget, write rotas/HR duties but also work on the ‘shop floor’ assisting visitors, both local residents and international visitors.

What’s your top tip for businesses working with Destination Bristol?

Make sure you keep the TIC team up to date with any regular or one off events so we can tell all our visitors all about what’s happening in the vibrant city. We can display leaflets and A4 posters of any special events, concerts, fundraisers, special offers and provide visitors with many options to enjoy the cosmopolitan and diverse city. 

What is your favourite Bristol activity?

Dancing (Latin and ballroom lessons twice a week) and cycling (commuting to work along Bristol-Bath railway path and long distance rides on days off)

What’s your favourite joke?

I’m really upset because my pet mouse Elvis died yesterday – He was caught in a trap!... 

Tell us three things you like? 

Cheesecake, dancing, anything vintage

What is your favourite Bristol activity?

Cycling along the Bristol to Bath cycle path or around the Harbourside and stopping for a picnic and watching the sunset (and hopefully seeing some balloons..)

Emailclaire.makin@destinationbristol.co.uk
Direct Line: 0333 321 0101


Diane Profile

Diane

How long have you been with Destination Bristol and what do you do?

I have worked for Destination Bristol at the Tourist Information Centre since 2000. I really enjoy my job as every day is a little bit different. We get asked the same question many times, like where to go in Bristol but we are also asked questions that really challenge us. To have a job where you help people on a daily basis and make their visit to Bristol as enjoyable as possible gives me a great amount of personal satisfaction.

Do you have a typical day?

Every day at the TIC is different as we never know who we will meet or what we will be asked!  There is always something new and different going on in Bristol, and we are constantly having to expand our knowledge to keep up to date with all the changes.  Bristol is a city that never stands still! We all enjoy the variety that working at the TIC offers, and meeting lots of people from all over the world.

What's the most unusual question you have been asked at the TIC?

Where can I hire a punt on the docks?

Emailticharbourside@destinationbristol.co.uk
Phone: 0333 321 0101


Elly Profile

Elly

How long have you been with Destination Bristol and what do you do?

I began working at the Tourist Information Centre (TIC) in December 1999 when we were part of Bristol Tourism and Conference Bureau. I have been here a long time, but I still love my job as I feel part of something very special;  I enjoy the customer contact, every day is different and we have a great team of people who are all passionate about promoting our friendly, beautiful and exciting city. Our job at the TIC is to promote Bristol to visitors face-to-face, on the phone and by email.  We display literature on accommodation, attractions, what to see and do, and what’s going on, as well as selling a great range of Bristol made/related gifts and souvenirs, books, artwork etc, and tickets for transport, tours, attractions and events. We also do a lot of work ‘behind the scenes’ such as managing an online shop, preparing and sending out visitor information packs, compiling and updating useful information sheets and events lists.

Do you have a typical day?

Every day at the TIC is different as we never know who we will meet or what we will be asked!  There is always something new and different going on in Bristol, and we are constantly having to expand our knowledge to keep up to date with all the changes.  Bristol is a city that never stands still! We all enjoy the variety that working at the TIC offers, and meeting lots of people from all over the world.

What’s your top tip for businesses working with Destination Bristol?

The main thing that we would ask of businesses working with us is that they keep us informed of what they do and what’s going on.  We like to keep up to date and able to fully promote whatever businesses offer.

What is your favourite Bristol activity?

I have lots of ‘favourite Bristol activities’ but one that I really love, on a dry day (especially in Spring when the daffodils come up, or in August when the balloons are flying over) is to go up onto Brandon Hill to feed the squirrels, take in the views and climb up Cabot Tower.  It’s so central yet it feels so peaceful and natural.

Emailticharbourside@destinationbristol.co.uk
Phone: 0333 321 0101


John ProfileJohn 

How long have you been with Destination Bristol and what do you do?

Since October 2017. I'm an assistant based at Bristol TIC after taking early retirement from the Civil Service.

Do you have a typical day?

Working and listening to the experienced team dealing with so many varied queries, or battling with the till! Using my Bristol knowledge to help visitors.

What is your top tip for businesses working with Destination Bristol?

Whether you're part of a small or large company, there are so many ways we can publicise your business by website, leaflets/flyers or even in person.

What is your favourite Bristol activity?

Volunteering at Bristol Manor Farm FC in Sea Mills, or using the Bristol Ferry to get around the Floating Harbour. It's a great way to see what a fab city we live in.

Tell us three things you like? 

Live music, red wine, Rihanna.

Emailticharbourside@destinationbristol.co.uk
Phone: 0333 321 0101 

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