Accessibility Statement

This Accessibility Statement provides an overview of the accessibility features we have implemented on this website.

Accessibility on

Visit West strives to ensure that its services are accessible and inclusive to all. We believe that in access to information over the internet for all and aim to provide a website that is accessible to people with disabilities.

For example, that means you should be able to:

  • Inspect the page structure, highlighting links, headings and landmarks.
  • Increase the size of the cursor
  • change colours, contrast levels, spacing and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

This website makes available the Audio Eye Accessibility Toolkit Bar, which is powered by a dedicated accessibility server. The software allows to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

The AudioEye Toolbar provides tools that benefit all site visitors with diverse abilities.

AbilityNet (opens in new window) has advice on making your device easier to use if you have a disability.

Using the Accessibility Toolbar

  • Please click on the blue person icon at the bottom of the screen, or use the keyboard shortcut SHIFT key + the “equals” key to open the toolbar.
  • You can use the tools in the Visual Toolkit individually, or in combination.
  • If you'd like to learn more about AudioEye's services, visit

Visual Presentation

This site uses Cascading Style Sheets (CSS) so that you may customise the presentation to suit your preferences.

All the information can be viewed without styles (also known as CSS or Cascading Style Sheets). How you remove or disable the styles will depend on the browser you are using. Refer to a user guide for how to disable CSS using an add on. The screen text size is relative, allowing you to adjust the size of the text in your browser.

All pages contain a Site Map in the footer.


Please be aware that some product links may open in a new window. Visit Bristol makes every effort to ensure that we only link to reputable websites, however no liability is accepted for the content and information contained on linked websites, or reliance upon information contained on them.

Feedback and contact information

We are trying to continually improve our website to make it inclusive for everyone. If you encounter any accessibility difficulties, please do report to us at

Non-accessible content

We know some parts of this website aren’t fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • some videos do not have captions or audio description
  • embedded YouTube videos aren’t fully accessible to screen reader software
  • alternative text is not always applied consistently throughout the site

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2.

  • Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with maps and brochures provided by Partner organisations. We're aware of these accessibility issues and are working to fix them.
  •  The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
  • New PDFs or Word documents will meet accessibility standards, unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations. For example, publications created for print and published on the website. We’ve assessed our resources and the cost of fixing issues with the above publications and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. These documents typically may not meet the following WCAG 2.1 success criteria: 1.1.1 non-text content 1.3.1 information and relationships 1.3.2 meaningful sequence 2.1.1 keyboard 1.4.3 contrast (minimum) 1.4.5 images of text 1.4.10 reflow 1.4.12 text spacing.

Future accessibility goals and developments

Visit West is making efforts to constantly improve the accessibility of its sites and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities. In an ongoing effort to continually improve and remediate accessibility issues, we will be regularly scanning with an online Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.